Posts made in December, 2009


I just received an email from my cousin.  It resonated with me, especially at this time of year – and especially at this time in my life where suddenly, time seems to have sped up and so much of life seems to have already gone by. I guess that the end of one year and the beginning of another sparks the philosophical in many of us.  For that reason, I thought I’d share my cousin’s email with you.  Here it is:...

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Ditch.  Delegate. Do.  The golden rule of the 3 D’s makes it easier to get the really important things done and spend less time on the ‘urgent but not important’ category. Here’s how to apply it: Evaluate everything that demands your attention – never simply do something because it seems it needs to be done. Ask yourself: “Does this activity take me closer to my goal?”  If it doesn’t,...

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One of the most challenging areas for entrepreneurs is simply creating logical and consistent processes. The truth is that without the right processes in place, you can have the greatest product on earth but you’ll never have a successful business. The first 3 key processes every successful business needs are: finding and nurturing prospects selling delivery and follow up Without these 3 key processes you will always be lurching...

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Well – if you’re following this series you’ll have seen that the focus has been customer service from both sides of the equation.  And, it seems, the more I focus on this area of business, the more doozies I see. It seems to me that there are times when some of the bigger players in the market need what I recently referred to as a ‘good slap upside the head’. Not very grammatical, but pretty descriptive...

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In my last article I discussed strategies to deal with ‘customers from hell’ in such a way as to create a win win situation for everyone. In this article, let’s take a look at when the customer is right and the vendor is wrong. I’m sure everyone has plenty of experiences in this area. From a business perspective, how you handle an unhappy customer when you’re in the wrong – or the at least when you...

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