Monthly Archives: December 2009
What’s really important?
I just received an email from my cousin. It resonated with me, especially at this time of year – and especially at this time in my life where suddenly, time seems to have sped up and so much of life … Continue reading
Another valuable process: Ditch, delegate, do
Ditch. Delegate. Do. The golden rule of the 3 D’s makes it easier to get the really important things done and spend less time on the ‘urgent but not important’ category. Here’s how to apply it: Evaluate everything that demands … Continue reading
How to use processes for profit.
One of the most challenging areas for entrepreneurs is simply creating logical and consistent processes. The truth is that without the right processes in place, you can have the greatest product on earth but you’ll never have a successful business. … Continue reading
Their customer service stinks…
Well – if you’re following this series you’ll have seen that the focus has been customer service from both sides of the equation. And, it seems, the more I focus on this area of business, the more doozies I see. … Continue reading
When the customer is right…
In my last article I discussed strategies to deal with ‘customers from hell’ in such a way as to create a win win situation for everyone. In this article, let’s take a look at when the customer is right and … Continue reading
