Posts Tagged "Bad Customer Service"


In a previous article I discussed a number of vehicles that can be used to easily and cost-effectively encourage client loyalty.  In this article I’m going to discuss another aspect of this very important task. This aspect is one of the most misunderstood and badly used business components.  It’s called ‘customer on the phone service’. Stick with me now.  I know you probably want to yawn and click away because...

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